Our Good Catch Program continues to highlight our employees who stay vigilant and identify potential hazards. By utilizing the energy wheel, our team thoroughly inspects and identifies STKY (Situations That Kill You) scenarios, leading to countless safety success stories. Our commitment to safety and precision continues to shine through the diligent efforts of our teams.

Coordination and Communication

Recently, an InfraSource crew was assigned the critical task of transferring #6 copper primary to a new pole. This line is essential as it supplies power to the city water pumps, necessitating the use of generators during the outage. The General Foreman (GF) took proactive steps to coordinate with the Water Authority, informing them of the scheduled outage and assuring them they would receive a confirmation letter. However, when the customer contacted the GF to verify the dates, they noted a discrepancy: their letter listed an incorrect date for the outage, with an incorrect rain date as well.

Identifying and Resolving the Discrepancy

Upon consulting with the work planner, it was determined that the system had generated incorrect dates. This discrepancy could have led to an unplanned outage, potentially leaving the entire city without water. Thanks to the vigilance and thorough communication of our team, this critical error was identified and corrected in time.

Preventing Unplanned Outages

This incident underscores the importance of accurate documentation and communication in preventing unplanned outages and ensuring the safety and reliability of our services. The proactive measures taken by the InfraSource dock crew highlight our ongoing commitment to excellence and safety in all our operations.

Kudos to the team for their dedication and attention to detail, ensuring that our customers receive the reliable service they depend on.